Privacy Policy

Who we are

Havilah Minds is a developing UK specialist neurodevelopmental service. This website is an information and enquiry website; it is not a clinical records system and no clinical assessment takes place through it.

For the purposes of data protection law, Havilah Minds is the controller of the personal information described in this policy.

Information we collect

When you send an enquiry through our contact form, we collect the details you choose to provide: your name, email address, an optional contact number, the type of enquiry and your message.

Our hosting and infrastructure providers may also record limited technical information, such as your IP address, browser type and the pages you visit, in order to deliver and secure the website.

How we use your information

We use your information to:

• Respond to your enquiry and answer your questions
• Keep a record of your interest so we can contact you as our services develop, where you have asked us to
• Understand how the website is used so that we can improve it
• Meet our legal, regulatory and professional obligations

Our lawful bases are our legitimate interests in responding to enquiries and developing our service, and consent where we rely on it (for example, for any future marketing communications). You can withdraw consent at any time.

What we ask you not to send

Please do not include detailed medical or clinical information in the general contact form. If we need clinical information in future, we will explain how it should be shared securely.

Sharing your information

We share personal information only with service providers who help us operate the website and manage enquiries, and only to the extent they need it. We do not sell personal information.

We may disclose information where we are required to do so by law, or where it is necessary to protect someone's safety.

How long we keep it

We keep enquiry information for as long as is necessary to respond and to keep a record of interest while our service is in development, after which it is deleted or anonymised. Where clinical records are created in future, they will be kept in line with professional and regulatory retention requirements.

Your rights

You have the right to ask for a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete information, to restrict or object to how we use it, and to data portability where it applies.

To exercise any of these rights, please contact us through the contact page. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy as our service develops. The date at the top of this page shows when it was last reviewed.